Frequently Asked Questions

Pick a package from our Vaishno Devi package list or send us your dates and group size. We send a written quotation and confirm your booking after you pay the booking amount. See How to Book for the steps.

Most packages include Katra hotel stay, meals as listed, AC cab transfers, yatra registration help and a day-wise plan. The exact inclusions and exclusions are on each package page and in your quotation.

Train and flight tickets (unless stated), pony, palki, pithu, battery car and ropeway charges, helicopter tickets unless stated, and personal expenses.

Helicopter tickets are issued through the Shrine Board's official process and depend on availability. We guide you through the steps. Read our helicopter booking guide and the advance booking page.

A comfortable plan is 3 days and 2 nights, with a rest day. Short 2 day plans exist too. See package itineraries.

Every traveller, including children, needs valid original photo ID for the yatra registration slip and for train or flight travel.

Many do. We plan a slower pace and suggest the battery car, pony, palki or pithu options. Please tell us about health conditions so that we can plan properly.

You can pay by UPI, card, net banking or bank transfer using the details our team shares. See Payment Options and the Payment Guide.

Use the My Booking page or call customer care at +91-99111 77951.

Charges depend on how close the cancellation is to travel and on supplier rules. They are stated in your quotation. Read the full Terms & Conditions.

Yes. We can change the number of days, hotel category, transport and add Patnitop, Shiv Khori, Amritsar, Kashmir or Himachal.

Yes. We have packages and train or flight support from many cities. Tell us your city when you enquire.

Our tour manager adjusts the schedule and keeps you informed. Extra stay or transport caused by weather or closures is payable by the guest, as in our terms.

Use the Feedback Form or call customer care. See Customer Satisfaction for how we handle concerns.