Terms & Conditions

1. About these terms

These Terms & Conditions apply to all bookings made with IndiaPackage, whether by phone, WhatsApp, email or through this website. By paying a booking amount you accept these terms and the written quotation sent to you. Last updated: 20 October 2026.

2. Quotation and booking

Prices are starting prices per person on twin sharing unless stated. The written quotation lists the itinerary, inclusions, exclusions, price and payment schedule, and prevails over any general description on the website. A booking is confirmed only when we receive the booking amount and send a written confirmation.

3. Payments

The booking amount and balance due date are stated in your quotation. Please pay only through the payment details shared by our team (see Payment Options). Delay in the balance payment may lead to cancellation of the confirmed services. Prices may change if hotels, transport, taxes or government fees change before confirmation.

4. Travellers and documents

Every traveller, including children, must carry a valid original photo ID. Names given for booking must match the photo ID. Yatra registration, train, flight and helicopter bookings follow the rules of the respective authority or operator. You are responsible for the accuracy of the details you give us.

5. Services booked through the Shrine Board and other operators

Helicopter tickets, accommodation, aarti, battery car, ropeway, pony, palki and similar services are provided by the Shri Mata Vaishno Devi Shrine Board or other independent operators. Their availability, fares, timings and refund rules apply. We help guests through these steps but do not control them.

6. Itinerary changes

Itineraries are likely schedules. We may change the order of activities, hotels of similar category or vehicles for operational reasons such as weather, road closures, queues, train or flight timings, or government restrictions. Extra stay, meals or transport caused by such events are payable by the guest.

7. Cancellation and refund

To cancel or change a booking, inform us in writing (email or WhatsApp). Cancellation charges depend on how close the cancellation is to the travel date and on the cancellation rules of hotels, transport providers, airlines, railways and the Shrine Board. The applicable charges are stated in your quotation or confirmation. Non-refundable amounts paid to third parties are not refunded by us. Eligible refunds are processed to the original payment method after we receive the amount from the supplier, where applicable.

8. Unused services

No refund is given for services you choose not to use after the trip starts, such as meals, hotel nights, transfers or sightseeing.

9. Health and safety

The Vaishno Devi yatra involves walking on a mountain track at altitude. Guests with health conditions, senior citizens, pregnant women and young children should consult a doctor before travel and tell us about any special needs. You travel at your own risk and should carry necessary medicines and travel insurance as you see fit.

10. Conduct

Guests must follow shrine rules, local laws and the reasonable instructions of our staff and local providers. We may refuse or end services for a guest whose conduct puts others at risk, without refund.

11. Force majeure

We are not liable for delay, change or cancellation caused by events beyond our control, including natural disasters, landslides, bad weather, strikes, closures, pandemics, government orders, accidents and technical failures. We will try to arrange alternatives wherever possible, with any extra cost borne by the guest.

12. Liability

We act as an organiser and agent for hotels, transport and other service providers. Our liability for any claim is limited to the amount received by us for the affected service. We are not responsible for loss of baggage, valuables or documents, or for injury, illness or death except where caused by our proven negligence.

13. Photos and website content

Photographs and descriptions on the website are for illustration. Content on this website belongs to IndiaPackage and may not be copied without permission.

14. Privacy

How we handle your information is explained in our Privacy Policy.

15. Disputes and governing law

These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts at New Delhi. We encourage you to contact us first through the customer satisfaction process so that we can try to resolve your concern.

16. Contact

IndiaPackage, E-6, Hari Nagar Extension, Jaitpur Road, Badarpur, New Delhi – 110044. Call or WhatsApp +91-99111 77951 or write to sales@goglobaltrip.com.